Customer Reviews

Based on 391 reviews
  1. Renee

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    arrived in a timely manner

  2. Fiona D.

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    Visited the studio !

  3. Jennifer Drewett

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    Always great customer service 😀

  4. Susan Dale

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    Great service and wonderful yarn

  5. Christine

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    Website was very easy to use.

Below are just a few of the lovely emails we have been sent:

“Thank you so so much for my wonderful parcel!!! Wow!!! So exciting to open this one and find all those little goodies!! That was so kind of you!!! Love your essential oils. Using the flu one on my daughter at the mo, as she has a cough, bless her. You are too kind!!! Can’t wait to get started with my Mulberry silk. Just have a few other projects to finish first, then I can get going. It’s going to be an infinity scarf and will publish the pattern and link you in. Thank you again.”
Pips, Derbyshire (on Queen Silk Lace)

“The cashmere yarn has arrived and it is perfect and gorgeous!  I think the scarf will turn out beautifully and I will email you photos soon.  Thank you for all your advice and support and prompt reponse. I will definitely be back soon”
Dianne, Wales (on Altopiano cashmere)

“Thank you so much for the wonderful parcel which arrived this morning. I am absolutely delighted with the beautiful cashmere yarn and the little goodies in the bag! I ordered the coal colour to make a large scarf/shawl and also wanted to see the alabaster colour. I will definitely order a substantial amount of alabaster as well as I love the natural colour.  I am so glad to have found you through my searches for luxury yarns.”
Katie, Dorset (on Di Lusso Baby cashmere)

 “I’ve got my order delivered this week of three types of mulberry silk, wool and the best of all cashmere (Altopiano and Di Lusso Baby)!!! All the yarns are completely gorgeous!!! Real pleasure to work with. Colours are amazing. But probably the most pleasant of all on skin and warm at the same time is Altopiano cashmere (very silky on touch and warm at the same time). I absolutely love it!!! Thank you for providing of such a high quality natural yarns!!! They are great!!!”
Valentina, Prague (on Altopiano cashmere, Di Lusso Baby cashmere, Queen Silk Lace, Shreya Silk Royale, Silk Earl Aran, Erika Knight Fax Maxi Wool, Paloma)

“Abby, it was so good to come to your lovely house this morning, to meet you, stroke some wonderful yarns and come away with some more to get going with! I cannot tell you how pleased I am to discover the delights of Luxury Yarns so close to home and your prices are excellent as well! Thank you also for your astute advice re not using such a pale colour for the moss and cable sweater. See you next week.”
Curzon, London (on purchasing Miski and Mia)

“Special order in a particular shade of gold arrived today, in the finest mulberry silk lace. And it’s just right. It’s purrrrfect. I want to make a circular lace wedding shawl/veil in an old gold colour to go over my teal dark teal wedding dress. Abby is brilliant, got me just what I wanted. I am a very happy bunny. Will post photo after the wedding in July. Thank you so much!”
Lesley, Cheshire (on Bespoke extra fine lace)

“WOW, WOW and WOW!! Just received my order of 3 skeins of luxury Queen Silk Lace. I’m over the moon, the yarn is absolutely gorgeous, but opening the package was something else! That you had spent time to make the packaging as beautiful as the yarn, made the shopping experience all the more special. The thoughtful personal touches and complimenting gifts made opening such a pleasure, and that’s before you get to the sumptuous yarn!”
Jan, Cleveland (on Queen Silk Lace)

“Many thanks for swift despatch of my really fabulous yarns – they arrived safely yesterday. They are even better in the ‘flesh’ than I had imagined. I am so over the moon with them, their feel and their beautiful colours. I give 20 marks out of 10 for excellent service, communication and speed of despatch!!”
Maggie, Devon (on Queen Silk Lace and Mulberino Princess Lace)

“I just wanted to say thank you for the loveliest package I have received in a very long time. Not only is the yarn I ordered gorgeous and wonderful to the touch, but the sachet of lavendar and handwritten note were such a special addition.”
Rachel, London (on Silk Earl Aran)

“Thank you for the best yarn buying experience by far, and I love buying yarn 🙂 – the cashmere is just a bit wonderful x”
Jane, Somerset (on Perla 80% cashmere)

“Hi Abby, my order arrived today and the yarn is even more beautiful than I could have hoped for. Thank you also for such fabulous service, and the tiny gifts and handwritten note were unexpected but a truly lovely touch. Some of the bigger companies forget about the customer and service suffers when they try to do too much. I wish you every success and I look forward to placing more orders in the future. xx”
Philippa, Lancashire (on Queen Silk Lace)

“Holy smokes, Abby!! My yarn arrived today, it is simply gorgeous and I cannot wait to finish my current shawl so I can start a new one with the new yarn!!!
Shandra, Michigan USA (on Mulberino Princess Lace and Queen Silk Lace)

“Thank you, the yarns arrived this morning. They are lovely, the colours are perfect, just as on-screen. It was like opening a gift, they were so beautifully wrapped.””
Susan, Lincolnshire (on Queen Silk Lace)

“The yarn has arrived! So lovely, and the packaging is beautifully done.  I will certainly be keeping an eye on your site to see what goodies are there! :-)”
Catriona, Paris France (on Queen Silk Lace)

“Wow today arrived your very beautyful yarn, so fast and i am soooo happy. I love the yarn and the colours. So very beautyful and lovely and so soft. I am really very very happy with your nice wool. Thank you very much for all”
Petra, Bayern, Germany (on Mulberino Princess Lace)

“I’ve just received my yarn in this mornings’ post, and it’s gorgeous. It also smells beautiful! Awesome customer loyalty Abby, thank you”
Farahnaz, Suffolk (Rascalknits on Ravelry) (on Contessa Silk DK)

“I have received the yarn. It is simply wonderful, and your service is amazing. Many thanks for all”
Teresa, Valencia, Spain (on Mulberino Princess Lace),

I’ve just picked up my order from the post office for my silk yarn. Absolutely stunning, thank you so much for getting the colours just as I had asked for it, will recommend you to other people. Can’t wait to see my other orders!
AndiaCreations (on bespoke Silk Earl Aran)

Join Waitlist I will let you know when this item is back in stock or when I open it up again.